Mayo Clinic Reviews

Massimo Raimondo at Mayo Clinic killed my Grandpa😢

I called today to schedule an appointment to be seen at the Mayo Clinic. I have good health insurance which is accepted by the Mayo Clinic. I was told that I would NOT be able to schedule an appointment and to go back to my primary doctor. I was told that my symptoms don’t qualify for an appointment.
I have Never heard of this - I wasted 30 minutes on the phone scheduling an appointment - just to be told that they won’t be able to schedule any appointments for me.
If you are considering going to the Mayo Clinic - you might want to think twice - apparently you need to have certain symptoms in order to get an appointment.

To get an appointment you wait in line for 45 mins. to be transferred to the same number to start again and when you finally reach someone they transefer you again to be on hold for eternity

So you telling me, you are paying 670 british sterling for a consultation and yet you have to bombard them with emails regarding your case? Is that a joke? Nice that the treatment level is high but a shame that with that price tag, there is no customer service. Waste of money as most of things in London.

I have never experienced such poor service from a private establishment. It took me over a week just to book an appointment with a doctor. Anywhere else you would just call the secretary and book an appointment over the phone there and then. At the Mayo you need to call a general number and you are told someone will call you back to book . I had to chase daily for a week before getting someone to call me. Once you are in the clinic everything is great, the care is excellent and doctors are amazing. Chasing for results is also another challenge. Such a shame a reputable clinic like the Mayo is let down by a disorganised admin team. They should really get it together, fire the whole admin team and learn from other private clinics how to run an admin team. I hope the doctors there know that they are let down by a very disorganised system around them.

Unbelievably shocking and appalling service! DO NOT waste your time and money. I had an extensive medical in Nov 2021. While the clinicians and medical staff appeared competent while I was there, it is impossible to receive a response over email about when I might be able to receive my results. 6 weeks of sending polite emails and not a single reply. All I have received so far is the transcript of the conversation I had with the Dr which isn’t very enlightening as it was basically a poor written version of my conversation with him. No other feedback on any of the other many medical and blood tests.

If you do a quick Glass Door search which provides an assessment of employee contentment levels, you will see everyone complains of a toxic working environment and poor communication. Something is clearly very wrong there but for the prices they are charging private clients they need to rectify quickly.

The only positive thing is that they are so useless that they haven’t even chased me for payment. Probably about to go bust or taken over….

Emailed this hospital in London and they don't even bother replying...so i take my custom elsewhere, every other hospital i emailed they got back to me straight away...Why are they too lazy to reply i have no idea...

I've had a patient number at Mayo for around 20 years. Initially got decent care. Last visit was this week in the pain department. I was given two tests which I had to stay extra days to get the tests done and was sent home without out even seeing my doctor whom ordered the tests. This place is way too political and money driven now days! (Oct. 2021) they used to see about 20 patients a day now they see over 80 (per unit) I was told. Care here for me now, is actually worse than my local clinic! Save your precious time and money and avoid this place at all cost! Especially if you don't want to wait 5-8 weeks to just be blown off once you do arrive. And I'm an "established patient". Mayo will get zero more of my money and time for their lack of care anymore.

I filled out the online form to set up an appointment and never received a call or an email to follow up. It was a complete waste of time. As a result, I can only give them one star.

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